Description
BeachCamera is a pioneering retailer of consumer electronics located in Edison New Jersey. We have been at the forefront of the digital imaging revolution since it first exploded onto the scene in the 1990's. As the industry evolves we keep adding new and exciting shopping categories to our product offerings. Just in time for the 2006 Holiday shopping season, BeachCamera has been top-rated by the authority in expert consumer advice as a top shopping destination for consumer electronics products.

What do we sell?
In the many years that we have been in business we have become a truly comprehensive source of camera, video, home entertainment and assorted consumer electronics equipment. We sell Digital Cameras, Film Cameras, lenses and accessories, Camcorders, MP3s, PDAs, Home Theater Components including LCD, DLP and Plasma televisions, DVD players, Satellite Radio, VCR's, GPS Navigators, Printers, Scanners, Binoculars, Housewares, Small Appliances, Optics and much more to consumers as well as the education, corporate and government markets.

Who are Our Customers?
With a consistent history of growth in an extremely competitive business, we receive a majority of our business from repeat and referred customers who have made BeachCamera their one-stop shop for all their electronic and photographic needs. We have been providing for the needs of end-users across a broad demographic spectrum. From the individual customer purchasing equipment for their personal use to the corporate end-user placing a purchase order for their company or agency, our fanatical devotion to outstanding service and the best possible pricing is the key to our immense and constantly growing repeat-customer base. We know what it takes to fulfill large orders quickly, efficiently, and most importantly ACCURATELY!!
 
Tax Policy
New Jersey state residents are subject to sales tax.

Shipping Options and Destinations

FedEx:

All merchandise except for oversized items (e.g. plasma and LCD televisions) advertised on Beachcamera.com are usually shipped via FedEx.

All packages shipped from Beachcamera.com require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address, so that we may keep you informed on the status of your order, and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. FedEx will attempt to deliver your package three times before returning it to Beachcamera.com.

United States Postal Service (USPS):

If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 to 10 business days. Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Beachcamera.com will contact you before the order is processed.

Oversized Merchandise Delivery:

Oversized merchandise (plasma, and LCD televisions over 42") are shipped via a trucking company that specializes in Home Delivery. Since these items are large and fragile they require special handling and cannot be shipped via standard delivery methods.

Merchandise shipped via this specialized Home Delivery service will be delivered in 5-7 business days following the shipping day. A shipping company representative will contact you while the TV is in transit to schedule an appointment for delivery. You will be provided with a 4-5 hour delivery time window between 8:00am and 5:00pm Monday through Friday. If you will not be available to accept delivery during those hours, you may request a special delivery time for an additional fee.

The following Home Delivery options are available for oversized merchandise:

Threshold Delivery: A single driver will deliver the merchandise to your front entrance (threshold), provided that it is on ground level. If the approach to the entrance requires stairs (second floor or higher, basement), your order will be delivered to the point closest to the entrance (threshold) that doesn't require stairs. If the entrance requires a flight of stairs please select our White Glove Service.

White Glove Delivery: A team of two drivers will deliver the merchandise to any room at the destination address. Your merchandise will be unpacked and placed anywhere you desire*, and all the debris will be removed (does not include assembly or installation).

Oversized Merchandise Acceptance Instruction: We take every precaution during our shipping preparation process to ensure that oversized merchandise gets to you in perfect condition. Every shipment is individually palletized and is affixed with special fragile caution labels as well as a Drop n' Tell sensor.

Although it is unusual for our oversized merchandise, shipped via our special Home Delivery trucking company, to sustain damage during transit, it is important to inspect the merchandise upon delivery! Please inspect the merchandise (NOT the box it came in) for damage. The delivery driver is required to wait while you visually inspect the merchandise for physical damage. It is not necessary to lift the merchandise out of the carton for inspection; you may simply remove the plastic tabs located on the side of the box, and then easily slide it off the merchandise.

Please recognize that shipping cartons do occasionally sustain a little damage during transit. Do not refuse the delivery if you notice damage to the box. Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment. Also, please recognize that the Drop n' Tell sensors (attached to the outer carton) are extremely sensitive, and may indicate that the TV was dropped even though there is no damage at all. If the drop-n'-tell sensor was triggered, please indicate so on the bill of lading (BOL), and inspect the merchandise for physical damage (inspect the TV frame and screen for cracks).

If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery and make a notation describing the damage on the delivery manifest receipt. We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been damaged.

Additional fees for oversized merchandise delivery will be applied to the following circumstances:

Redelivery (oversized merchandise only): If you are not at the delivery location when the driver attempts delivery during the scheduled delivery time window, or request the driver to come back at a later time, there will be a $50 charge.

Refused Delivery (oversized merchandise only): If you refuse delivery on merchandise that is not defective or damaged, you will be refunded for the returned merchandise less our cost of shipping (including the return) in addition to our standard 10% return processing fee.

Special Delivery: To request a Special Delivery time window, please inquire with the delivery scheduling agent when they contact you to arrange a delivery appointment. If a special delivery is performed upon your request, you will be billed through Beachcamera.com based on the following rates.

  • Delivery before or after hours (before 8:00am, after 5:00pm) - $50
  • Smaller time window - $50
  • Saturday Delivery - $50
  • Sunday or Holiday - $100

Oversized merchandise will be carried two flight of stairs if necessary. There will be a $50 fee for each additional flight of stairs.

Non-Deliverable addresses:

  • Mail box drop off locations
  • Hotels, Motels, etc.
  • Trade shows, Conventions, Conferences
Return Policy:
To help maintain our customer 100% satisfaction guarantee, most merchandise purchased from Beachcamera.com may be returned for 45 days for a full refund or a replacement (no restocking fee). All product returns require a RA#, (return authorization). A RA number must be issued within 45 calendar days after the date of purchase; it will be valid for 14 calendar days after it’s issued.

*Exceptions apply. See below


Refunds:
Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.


Exchange:
If you purchased a product from Beachcamera.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.


Defective items:
An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund.


Damaged items:
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.


Return shipping:
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.


Replacement:
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.


How to Return Merchandise:
Please contact us at 800-572-3224 for a return authorization number (RA #). If you do not have the return form, we will provide it to you together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.

Product Condition:
Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals etc.). The merchandise must be in the original manufacturer box and packaging with UPC, barcode, and serial number intact.

Incomplete returns will receive a reduced credit reflecting any missing peripherals.

Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to Beach Camera with a missing or altered UPC or serial number will be returned to the sender.

The product serial number must match the serial number in our database (Beachcamera.com maintains serial number tracking).

Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

Mail to:
Beachcamera.com – Returns
RA Number:
80 Carter Drive
Edison, NJ 08817

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777

Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Beachcamera.com.


Return Exceptions:
Although we have a very flexible return policy on most of the items we sell, there are some exceptions.

The following items may not be returned.
  • A/V Furniture
  • A/V Receivers
  • Apple ipods
  • Consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, and ink.
  • Mobile phones
  • Panasonic DVD recorders
  • Computers
  • Software (after opened)
  • BBQ Grills
  • Televisions*
  • Wall mounting brackets (after the manufacturer's box has been opened)
  • Special order items


* All televisions are covered by the Manufacturer Warranty. In home service is available on most TVs depending on the manufacturer and the size of the television. If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. Beachcamera.com can help you locate your nearest Authorized Service Center.
Email: customerservice@beachcamera.com

Tel 1: 1-(800)-572-3224 Ext.2
Tel 2: 1-(732)-623-4650
For Sales Department Ext.1
For Billing and Verification Department Ext. 3

Hours:
Monday: 10AM - 7:00PM EST
Tuesday / Wednesday / Thursday / Sunday: 10AM - 6:00PM EST
Friday: 10AM - 2:00PM EST
Saturday: Closed

Mailing Address:
BeachCamera
Customer Service Department Manager
80 Carter Drive
Edison, NJ 08817